Christmas Shopping Online FAQs
A compilation of the frequently asked questions related to the Christmas shopping online section
Where do we ship to?
We deliver to every home in the Contiguous United States; the fixed shipping rate for each product is mentioned in its own description. Due to the carriers we work with, we cannot deliver to PO Box, nor FPO.
Can I use multiple vouchers/coupons in the same order?
Yes, usage of multiple coupons in the same order is allowed; multiple items can also be purchased in a single order. If purchasing multiple items, please note that each item could have a different delivery date, depending on the item's location as each item is shipped individually. Please keep in mind that the entire order will be shipped to one address only, and cannot be divided into two different shipping locations.
Can I pick the tree up directly at your location?
Sorry, we do not have a pick up location. Our goal with the new *Home Delivery Christmas Trees* program is to provide our customers with a "Front Door Delivery Service" experience.
Can I have more than one shipping address on the same order?
Please keep in mind that the entire order will be shipped to one address only, and cannot be divided into two different shipping locations. However, the shipping address can be different from the billing address; you will be asked to provide all information upon checkout.
What is the quality of your trees?
Each single Christmas Tree sold is of heavy density foliage and symmetrical shape combined with a distinctive, long lasting freshly cut tree scent, adding a pleasant aroma to your home. Each tree is individually and carefully selected, make sure it will meet our customers' expectations.
Are they fresh cut trees?
Christmas trees will be harvested and sent to you with the shortest possible delay. Within approximately 5 days from harvesting, trees will be delivered at your doorstep, in every home in North America.
What happens if I'm not satisfied with the quality?
Love your tree or let us know, we'll always make it right!
What sizes are available?
There are 3 different sizes available with the new *Home Delivery Christmas Trees* program, either in the Balsam fir or Fraser fir variety.
- 5'-6'
- 6'-7'
- 7'-8'
Can I specify a date and time for the delivery?
There will be three different delivery weeks offered, each delivery week having its own cut off date for ordering. Upon checkout, an option will allow every customer to choose his own preferred delivery week.
I live in an apartment on the 4th floor, what will happen with my delivery?
Please specify your unit number during checkout, our carriers will bring it directly to your door.
Is it mandatory to be at home for the delivery?
No, we use a Front Door Delivery Service, with no signature required. Our carriers will leave your trees at your door even if no one is at home.
What is the deadline to place my order and have it delivered in time for the 2014 holidays ?
The order deadline for this season is December 10th 2014 at 12PM EST. Vouchers/coupons not redeemed by this date could be used in 2015 for the following Christmas season.
Can I offer the tree as a gift?
Yes, feel free to share your Holiday spirit! Simply enter the shipping information of the person you wish to receive your gift during checkout!
What should I do when I receive my tree?
There is a care instruction label included with every tree. By following those easy tips, you should be able to keep your Christmas tree fresh for about 3 weeks, providing you with that fresh aromatic scent of the forest throughout your home over the entire holidays. Our care instruction page is also available here at blchristmastrees.com/care-instructions
Have a question not listed here?
On every page of our website, you can click on the Live Chat Button, our customer service specialists will be pleased to assist you and answer all inquiries you might have.
Will all items from my order be delivered at the same time?
Depending on the product purchased and the location of the item, each item could have a different delivery date. The order’s delivery status can be verified with the appropriate carriers using the tracking number you will be provided when each item is shipped.
When will I receive my tracking number after I have placed an order?
Upon shipping, your tracking number will be automatically generated and sent by email from our carriers. Please note that you will receive a separate tracking number for each item you have ordered, depending on the item's location, as each item is shipped individually. A second email notification will be sent when the order is on a vehicle for delivery. A third and final email notification will be sent once delivery has been completed.
